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For medical emergencies
If you're abroad and have an emergency or need medical treatment, please call the relevant emergency medical assistance helpline below.
- If you are anywhere except USA, Canada or Mexico - call +44 (0)1403 289 148. Lines open 24 hours a day, 7 days a week.
- If you are in the USA or Canada - call + 1 844 780 0663. Lines open 24 hours a day, 7 days a week.
- If you are in Mexico or calling from a UK mobile phone while in USA or Canada - call + 1 819 780 0662. Lines open 24 hours a day, 7 days a week.
For all other claims
If you need to make a claim you should contact your Travel Agent, Tour Operator, airline, accommodation, or credit card provider for a refund in the first instance.
To make a claim, you can get a claim form from the website https://csal.co.uk/claim-forms/.
Alternatively, you can call our claims team on 01403 289 151. To assist with the claim, please have your policy reference number to hand. Please note we are currently experiencing a very high level of claims owing to Covid-19 and the Coronavirus, there may be longer than usual call waiting times.