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Please check the latest FCDO advice – read our response to Covid-19 here
Amend your policy

Amend your existing policy

  • Add winter sports cover
  • Change or update personal details
  • Tell us if your circumstances have changed
  • Add friends or family to your policy
  • Change the region you're travelling to
Make a claim

Make a claim

It's best to have all the information about what happened to hand before getting in touch, for example the flight number and name of your airline (if it’s relevant).

Cancel your policy

Cancel your policy

You can access our online cancellation form below. Please have your policy number to hand (you can get this from your documents).

Renew your policy

Renew your policy

Before renewing please take the time to read through your renewal invite. Check that the cover is suited to your future travel plans and any personal information is up to date.

Get a quote

Planning your next trip?

Our new Enhanced COVID-19 Cover Add On offers extra protection if you visit anywhere in Europe even if the FCDO advises against all but essential travel, solely because of COVID-19. Save 10% if you’ve got RAC Breakdown Cover or RAC Car Insurance.

If you’ve got RAC Breakdown Cover or RAC Car Insurance, you save 10%^ on single trip, annual multi-trip or family policies.

Query about your policy

I have a query about my policy

If you have any questions, please check our comprehensive list of FAQs first, as you may get the information you need more quickly. Otherwise, please use our Live Chat.

Helpful phone numbers

Emergency Medical Assistance (for UK outpatients)

01403 289 148

24/7

Emergency Medical Assistance (if in the USA or Canada)

+ 1 844 780 0663

24/7

Emergency Medical Assistance (if in Mexico)

+ 1 819 780 0662

24/7

Travel Claim (inc. wedding, winter sports & cruise cover)

01403 289 151

9am – 5pm Monday to Friday

Online Claims Registration

www.csal.co.uk

24/7

Legal Advice and Expenses

0117 934 0548

24/7

Financial failure cover (if policy start date is prior to 23/09/2023)

0345 266 1872

24/7

Gadget cover

0330 880 1751

9am – 5pm Monday to Friday