FAQ centre

If you haven't received an email from us with instructions on how to register for our online customer portal and view your travel insurance documents, please email us at racservice@hoodtravel.co.uk. We'll email you your documents within 1 working day. Please note, for data protection reasons, we can only send the documents to the email address provided at point of sale.

You can speak with one of our agents via the 'chat with us' button or email racservice@hoodtravel.co.uk to cancel your policy. We'll give you a full refund if you cancel within the 14 days of the receipt of your documentation and you've not started a trip, made, or intend to make a claim.

Please note, for data protection reasons, we can only cancel a policy if the request is made via the same email address used to purchase the policy.

If any of your details change then you'll need to contact us on 0330 159 0405 as soon as possible to update your policy.

If your details have changed and you travel without informing us of the changes then we may be unable to honour any claims which arise.

If you want to amend any of your personal details, you can speak with one of our agents via the 'chat with us' button.

If you want to make a change to your travel insurance cover, including changing your dates or extending your trip, please contact our team on 0330 159 0405. Please note, any amendment on your policy may result in a change in premium.

Our Standard COVID-19 cover is included within all RAC Travel Insurance policies at no extra charge. It provides you with:

• Cancellation if you've a COVID-19 diagnosis within 14 days of your departure.
• Emergency medical treatment and repatriation if you contract COVID-19 abroad.

Enhanced COVID-19 cover is available for an extra charge on policies purchased through the RAC Travel Insurance website only. It costs £11 for single trip and £15 for an annual multi-trip which covers everyone on the policy. To add it simply select the 'Enhanced COVID-19 Cover' when you get a quote.

The Enhanced COVID-19 Cover Add On includes:

• Full cover if you visit Europe even when the FCDO advises against all but essential travel if the advice solely relates to COVID-19.
• Cancellation due to self-isolation if you’re contacted by UK Test and Trace System.
• Cancellation if you've an adverse reaction to a COVID-19 vaccine.
• Cancellation for incomplete COVID-19 vaccinations due to illness.

COVID-19 cover is only available to customers who have taken vaccinations when offered to them.

To be covered, you need to have received all doses of the COVID-19 vaccine that you've been offered, including any booster jabs. You'll also be covered if you can't have the vaccine due to a medical exemption. If you've refused any doses of the COVID-19 vaccine or any booster jab, then you won't be covered for COVID-19 related claims.

Our family travel insurance covers up to 2 adults and up to 5 children under the age of 18. If your children are 18 years or over, you may want to consider buying a group annual multi-trip policy. We can only offer this type of policy over the phone, so please call us on 0330 159 0405, Monday to Friday 9am-5pm, excluding Bank Holidays.

You can travel alone on all our travel insurance policies if you're 18 years of age and over.

If you purchase your policy through the RAC Travel Insurance website, we have no upper age limit for single trip policies. For our annual multi-trip cover you must be aged 80 or under at the start of the policy period.

Children under the age of 18 must be accompanied by an adult over the age of 18 named on the insurance policy for the duration of the trip.

The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you've a family or group policy, the limits and excesses will be for each of you individually.

When an airline cancels a flight, you're entitled to certain refunds and compensation from the airline.

We ask that before you contact us in relation to costs arising from the recent spate of flight cancellations, that you first directly approach your airline, tour operator or packaged holiday organiser.

If you're unable to get a refund or compensation from any of the above companies and you paid for your trip with a credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim'.

You can contact us on the following numbers should you need assistance abroad or to make a claim before or after your holiday:

• Medical emergency assistance (24 hour) +44 (0)1403 289 148
  If in the USA or Canada call +1 844 780 0663 or if you're in Mexico, please call 00 1 819 780 0662
• Claims, excluding gadget and financial failure: call 01403 289 151 or email info@csal.co.uk
• Financial failure claims: call 0345 266 1872 or email Insolvency-claims@ipplondon.co.uk
• Gadget claims: call 0330 880 1751 or email racgadget@taurus.gi

This will all depend on what you want to be covered for and who you're travelling with. You may want to consider how much your holiday has cost you and whether you've any pre-existing medical conditions that you could potentially need emergency treatment for abroad.

If you're only planning to travel once in a year, then single trip travel insurance could be more appropriate for you. Single trip policies do cover you to travel to multiple destinations, but you'll need to ensure that you advise us of all destinations when you get a quote.

If you're planning to go on holiday more than once in a year, then annual multi-trip travel insurance could be more cost effective and save you having to take out a new policy each time you travel. You'll also be covered for cancellation from the start date of your annual multi-trip policy, offering you value and peace of mind from the start.

You should ensure that each of the holidays you're planning will be covered by the policy you've selected.

The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you've a couple, family or group travel insurance policy, the limits and excesses will be for each of you individually.

You can find a full list of what our policies offer in our policy wording.

You should ensure that each of the holidays you're planning will be covered by the policy you've selected.

For annual multi-trip cover the maximum trip duration is 62 days for Orange and Silver cover and 92 days for Black cover. Trips within the UK are covered when you've pre-booked accommodation for a minimum of 2 nights.

For single trip cover, the maximum trip duration 94 days.

All policies offered via our RAC Travel website provide you with gadget cover as standard. The amount of cover will vary depending on what cover level you purchase. All benefits are per person, per claim.

If you think you'll need additional cover for your gadgets, we offer an optional gadget extension that you can select when you get a quote with us.

Our policy wording will provide you with what cover your policy provides as standard and what our gadget extension cover will increase these limits to.

No, only UK residents who are registered with a UK GP can purchase travel insurance from the RAC. You must purchase travel insurance before leaving the UK, if you purchase a policy after leaving the UK there will be no cover and the policy may be void.

Yes, our single trip and annual multi trip policies cover holidays in the UK. You are covered for any trip not exceeding the maximum trip length as confirmed on your policy schedule. For annual multi trip policies you must have at least 2 consecutive nights’ pre-booked accommodation.

Provided you've not already started your holiday, RAC Travel Insurance policies will provide you with cover as soon as your purchase has been confirmed.

With RAC Travel Insurance you're covered for bodily injury and illness whilst travelling when pregnant. Please check your transport provider's guidelines before travelling as they may have restrictions.

There is no cover available for medical costs associated with normal pregnancy. This policy is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth would not constitute an unforeseen event. Any costs arising from your pregnancy or childbirth, if the expected date of delivery is less than 12 weeks (16 weeks for a multiple birth) after the end of the trip, are excluded.

If you want to know more about the activities our travel insurance covers, or if one that you're looking to take part in is not listed within our policy wording, you can speak to one of our agents via the 'chat with us' button or email us racservice@hoodtravel.co.uk and we'll see if there's anything we can do.

You can find a full list of activities covered within our policy wording.

If an activity or sport that you're looking to take part in is not listed within our policy wording, you can speak with one of our agents via the 'chat with us' button.

Please note, you won't be covered under this policy whilst taking part in winter sports unless you select this cover which will incur an additional premium. Winter sports insurance provides cover for emergency medical treatment caused by your participation in winter sports activities, the delay, loss, theft or damage to your ski equipment, cover for ski pack expenses, piste closure and avalanche closure.

Cruise is covered as standard within our single trip travel insurance policies however you can choose our cruise add on which will provide additional cover for an extra charge.

Our cruise add-on provides cover for the specific activities and risks associated with cruise holidays such as increased cover for your personal possessions, cover if you're confined to your cabin and missed excursions, or cruise itinerary changes.

As cruise holidays cover many different destinations, please ensure you're covered for each country you'll be visiting. Cruise cover is only available on single trip policies, not annual multi-trip policies.

If you haven't received an email from us with instructions on how to register for our online customer portal and view your insurance documents, please email us at racservice@hoodtravel.co.uk and we'll email your documents to you within 1 working day Please note, for data protection reasons, we can only send the documents to the email address provided at point of sale.

You can speak with one of our agents via the 'chat with us' button or email racservice@hoodtravel.co.uk to cancel your policy. We'll give you a full refund if you cancel within the 14 days of the receipt of your documentation and you've not started a trip, made or intend to make a claim.

Please note, for data protection reasons, we can only cancel a policy if the request is made via the same email address used to purchase the policy.

If any of your details change then you'll need to contact us on 0330 159 0405 as soon as possible to update your policy.

If your details have changed and you travel without informing us of the changes then we may be unable to honour any claims which arise.

If you want to amend any of your personal details, you can speak with one of our agents via the 'chat with us' button.

If you want to make a change to your policy cover, including changing your dates or extending your trip, please contact our Team on 0330 159 0405. Please note, any amendment on your policy may result in a change in premium.

Our Standard COVID-19 cover is included within all policies at no extra charge. It provides you with:

• Cancellation if you've a COVID-19 diagnosis within 14 days of your departure
• Emergency medical treatment and repatriation if you contract COVID-19 abroad.

To be covered, you need to have received all doses of the COVID-19 vaccine that you've been offered, including any booster jabs. You'll also be covered if you can't have the vaccine due to a medical exemption. If you've refused any doses of the COVID-19 vaccine or any booster jab, then you won't be covered for COVID-19 related claims.

Our family policy covers up to 2 adults and up to 5 children under the age of 18. If your children are 18 years or over, you may want to consider buying a group annual multi-trip policy. We can only offer this type of policy over the phone, so please call us on 0330 159 0405, Monday to Friday 9am-5pm, excluding Bank Holidays.

You can travel alone on all our policies if you're 18 years of age and over.

If you purchase your policy through Compare the Market, Go Compare and Confused.com, you must be 85 years and under at the start of your policy for single trips. For our annual multi-trip cover you must be aged 75 or under at the start of the policy period.

Children under the age of 18 must be accompanied by an adult over the age of 18 named on the insurance policy for the duration of the trip.

The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you've a family or group policy, the limits and excesses will be for each of you individually.

When an airline cancels a flight, you're entitled to certain refunds and compensation from the airline.

We ask that before you contact us in relation to costs arising from the recent spate of flight cancellations that you first directly approach your airline, tour operator or packaged holiday organiser.

If you're unable to get a refund or compensation from any of the above companies and you paid for your trip with a credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim'.

You can contact us on the following numbers should you need assistance abroad or to make a claim.

• Medical emergency assistance (24 hour) +44 (0)1403 289 148
  If in the USA or Canada call +1 844 780 0663 or if you're in Mexico, please call 00 1 819 780 0662
• Claims, excluding gadget and Financial Failure, 01403 289 151 or email info@csal.co.uk
• Financial Failure claims 0345 266 1872 or email Insolvency-claims@ipplondon.co.uk
• Gadget claims 0330 880 1751 or email racgadget@taurus.gi

This will all depend on what you want to be covered for and who you're travelling with. You may want to consider how much your holiday has cost you and whether you've any pre-existing medical conditions that you could potentially need emergency treatment for abroad.

If you're only planning to travel once in a year, then a single trip policy could be more appropriate for you. Single Trip policies do cover you to travel to multiple destinations, but you'll need to ensure that you advise us of all destinations when you get a quote.

If you're planning to go on holiday more than once in a year, then an annual multi-trip policy could be more cost effective and save you having to take out a new policy each time you travel. You'll also be covered for Cancellation from the start date of your annual multi-trip policy, offering you value and peace of mind from the start.

You should ensure that each of the holidays you're planning will be covered by the policy you've selected.

The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you've a couple, family or group policy, the limits and excesses will be for each of you individually.

You can find a full list of what our policies offer in our policy wording.

You should ensure that each of the holidays you're planning will be covered by the policy you've selected.

For annual multi-trip cover the maximum trip duration is 22 days for Orange cover, 32 days for Silver cover and 45 days for Black cover. Trips within the UK are covered when you've prebooked accommodation for a minimum of 2 nights.

For single trip Cover, the maximum trip duration is 94 days or 21 days a for a trip to the USA, Canada, Mexico and the Caribbean.

Our Black Essential and Black Essential Plus policy offered via Compare the Market, Go Compare and Confused.com Websites provide you with £1,000 of gadget cover against accidental damage, theft, malicious damage and loss and unauthorised usage as standard.

If you think you'll need additional cover for your gadgets, or want to have gadget cover on your Orange and Silver Essential or Orange and Silver Essential Plus policy and did not select for this to be added within your quote, we offer an optional gadget extension that you can add to your policy for an additional premium, by contacting us on 0330 159 0405.

Our policy wording will provide you with what cover your policy provides as standard and what our gadget extension cover will increase these limits to.

No, only UK residents who are registered with a UK GP can purchase travel insurance from RAC. You must purchase travel insurance before leaving the UK, if you purchase a policy after leaving the UK there will be no cover and the policy may be void.

Yes, our single trip and annual multi trip policies cover holidays in the UK. You are covered for any trip not exceeding the maximum trip length as confirmed on your policy schedule. For annual multi trip policies you must have at least 2 consecutive nights’ pre-booked accommodation.

Provided you've not already started your holiday, RAC travel insurance policies will provide you with cover as soon as your purchase has been confirmed.

You're covered for bodily injury and illness whilst travelling when pregnant. Please check your transport provider's guidelines before travelling as they may have restrictions.

There is no cover available for medical costs associated with normal pregnancy. This policy is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth would not constitute an unforeseen event. Any costs arising from your pregnancy or childbirth, if the expected date of delivery is less than 12 weeks (16 weeks for a multiple birth) after the end of the trip, are excluded.

If you want to know more about the activities we cover, or if one that you're looking to take part in is not listed within our policy wording, you can speak to one of our agents via the 'chat with us' button or email us racservice@hoodtravel.co.uk and we'll see if there's anything we can do.

You can find a full list of activities covered within our policy wording.

If an activity or sport that you're looking to take part in is not listed within our policy wording, you can speak with one of our agents via the 'chat with us' button.

Please note, you won't be covered under this policy whilst taking part in Winter Sports unless you select this cover which will incur an additional premium. Winter sports insurance provides cover for emergency medical treatment caused by your participation in Winter Sports activities, the delay, loss, theft or damage to your ski equipment, cover for ski pack expenses, piste closure and avalanche closure.

Cruise is covered as standard within our single trip policies however you can choose our cruise add on which will provide additional cover for an extra charge by contacting us on 0330 159 0405.

Our cruise add-on provides cover for the specific activities and risks associated with cruise holidays such as increased cover for your personal possessions, cover if you're confined to your cabin and missed excursions, or cruise itinerary changes.

As cruise holidays cover many different destinations, please ensure you're covered for each country you'll be visiting. Cruise cover is only available on single trip policies, not annual multi-trip policies.

If you haven't received an email from us with instructions on how to register for our online customer portal and view your insurance documents, please email us at racservice@hoodtravel.co.uk and we'll email your documents to you within 1 working day Please note, for data protection reasons, we can only send the documents to the email address provided at point of sale.

You can speak with one of our agents via the 'chat with us' button or email racservice@hoodtravel.co.uk to cancel your policy. We'll give you a full refund if you cancel within the 14 days of the receipt of your documentation and you've not started a trip, made or intend to make a claim.

Please note, for data protection reasons, we can only cancel a policy if the request is made via the same email address used to purchase the policy.

If any of your details change then you'll need to contact us on 0330 159 0405 as soon as possible to update your policy.

If your details have changed and you travel without informing us of the changes then we may be unable to honour any claims which arise.

If you want to amend any of your personal details, you can speak with one of our agents via the 'chat with us' button.

If you want to make a change to your policy cover, including changing your dates or extending your trip, please contact our Team on 0330 159 0405. Please note, any amendment on your policy may result in a change in premium.

Our Standard COVID-19 cover is included within all policies at no extra charge. It provides you with:

• Cancellation if you've a COVID-19 diagnosis within 14 days of your departure.
• Emergency medical treatment and repatriation if you contract COVID-19 abroad.

To be covered, you need to have received all doses of the COVID-19 vaccine that you've been offered, including any booster jabs. You'll also be covered if you can't have the vaccine due to a medical exemption. If you've refused any doses of the COVID-19 vaccine or any booster jab, then you won't be covered for COVID-19 related claims.

Our family policy covers up to 2 adults and up to 5 children under the age of 18. If your children are 18 years or over, you may want to consider buying a group annual multi-trip policy. We can only offer this type of policy over the phone, so please call us on 0330 159 0405, Monday to Friday 9am-5pm, excluding Bank Holidays.

You can travel alone on all our policies if you're 18 years of age and over.

If you purchase your policy through MoneySuperMarket, you must be 85 years and under at the start of your policy. for single trips. For our annual multi-trip cover you must be aged 75 or under at the start of the policy period.

Children under the age of 18 must be accompanied by an adult over the age of 18 named on the insurance policy for the duration of the trip.

The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you've a family or group policy, the limits and excesses will be for each of you individually.

When an airline cancels a flight, you're entitled to certain refunds and compensation from the airline.

We ask that before you contact us in relation to costs arising from the recent spate of flight cancellations that you first directly approach your airline, tour operator or packaged holiday organiser.

If you're unable to get a refund or compensation from any of the above companies and you paid for your trip with a credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim'.

You can contact us on the following numbers should you need assistance abroad or to make a claim.

• Medical emergency assistance (24 hour) +44 (0)1403 289 148
  If in the USA or Canada call +1 844 780 0663 or if you're in Mexico, please call 00 1 819 780 0662
• Claims, excluding gadget and Financial Failure, 01403 289 151 or email info@csal.co.uk
• Financial Failure claims 0345 266 1872 or email Insolvency-claims@ipplondon.co.uk
• Gadget claims 0330 880 1751 or email racgadget@taurus.gi

This will all depend on what you want to be covered for and who you're travelling with. You may want to consider how much your holiday has cost you and whether you've any pre-existing medical conditions that you could potentially need emergency treatment for abroad.

If you're only planning to travel once in a year, then a single trip policy could be more appropriate for you. Single trip policies do cover you to travel to multiple destinations, but you'll need to ensure that you advise us of all destinations when you get a quote.

If you're planning to go on holiday more than once in a year, then an annual multi-trip policy could be more cost effective and save you having to take out a new policy each time you travel. You'll also be covered for Cancellation from the start date of your annual multi-trip policy, offering you value and peace of mind from the start.

You should ensure that each of the holidays you're planning will be covered by the policy you've selected.

The benefits, limits and excesses within your policy are per person, per claim. Therefore, if you've a couple, family or group policy, the limits and excesses will be for each of you individually.

You can find a full list of what our policies offer in our policy wording.

You should ensure that each of the holidays you're planning will be covered by the policy you've selected.

For annual multi-trip cover the maximum trip duration is 22 days for Orange cover, 32 days for Silver cover and 45 days for Black cover. Trips within the UK are covered when you've pre-booked accommodation for a minimum of 2 nights.

For single trip Cover, the maximum trip duration is 94 days or 21 days a for a trip to the USA, Canada, Mexico and the Caribbean.

All policies offered via the MoneySuperMarket website provide you with gadget cover as standard. The amount of cover will vary depending on what cover level you purchase. All benefits are per person, per claim.

If you think you'll need additional cover for your gadgets, we offer an optional gadget extension that you can add to your policy for an additional premium, by contacting us on 0330 159 0405.

Our policy wording will provide you with what cover your policy provides as standard and what our gadget extension cover will increase these limits to.

No, only UK residents who are registered with a UK GP can purchase travel insurance from RAC. You must purchase travel insurance before leaving the UK, if you purchase a policy after leaving the UK there will be no cover and the policy may be void.

Yes, our single trip and annual multi trip policies cover holidays in the UK. You are covered for any trip not exceeding the maximum trip length as confirmed on your policy schedule. For annual multi trip policies you must have at least 2 consecutive nights’ pre-booked accommodation.

Provided you've not already started your holiday, RAC travel insurance policies will provide you with cover as soon as your purchase has been confirmed.

You're covered for bodily injury and illness whilst travelling when pregnant. Please check your transport provider's guidelines before travelling as they may have restrictions.

There is no cover available for medical costs associated with normal pregnancy. This policy is designed to provide cover for unforeseen events, accidents, illnesses and diseases and normal childbirth would not constitute an unforeseen event. Any costs arising from your pregnancy or childbirth, if the expected date of delivery is less than 12 weeks (16 weeks for a multiple birth) after the end of the trip, are excluded.

If you want to know more about the activities we cover, or if one that you're looking to take part in is not listed within our policy wording, you can speak to one of our agents via the 'chat with us' button or email us racservice@hoodtravel.co.uk and we'll see if there's anything we can do.

You can find a full list of activities covered within our policy wording.

If an activity or sport that you're looking to take part in is not listed within our policy wording, you can speak with one of our agents via the 'chat with us' button.

Please note, you won't be covered under this policy whilst taking part in Winter Sports unless you select this cover which will incur an additional premium. Winter sports insurance provides cover for emergency medical treatment caused by your participation in Winter Sports activities, the delay, loss, theft or damage to your ski equipment, cover for ski pack expenses, piste closure and avalanche closure.

Cruise is covered as standard within our single trip policies however you can choose our cruise add on which will provide additional cover for an extra charge by contacting us on 0330 159 0405.

Our cruise add-on provides cover for the specific activities and risks associated with cruise holidays such as increased cover for your personal possessions, cover if you're confined to your cabin and missed excursions, or cruise itinerary changes.

As cruise holidays cover many different destinations, please ensure you're covered for each country you'll be visiting. Cruise cover is only available on single trip policies, not annual multi-trip policies.